Happy Tails Pet World
Your trusted source for quality pet products and care.
Return & Refund Policy
Return & Refund Policy
Last updated: May 2026
At Happy Tails Pet World, your satisfaction is our top priority. We want you and your pets to love every product you receive. Please read our return and refund policy carefully.
Our Supplier: CJDropshipping
Happy Tails Pet World partners with CJDropshipping as our fulfillment supplier. All orders are shipped directly from CJDropshipping's warehouse to your door. This means that returns and refunds are subject to our supplier's fulfillment guidelines, which we outline below.
Eligibility for Returns
You may request a return or refund within 30 days of receiving your order if:
- The item arrived damaged or defective
- You received the wrong item
- The item was not as described
We do not accept returns for:
- Change of mind or buyer's remorse
- Items returned without prior approval
- Items damaged due to misuse or improper care
How to Request a Return or Refund
- Email us at support@happytailspetworld.com within 30 days of delivery
- Include your order number and photos of the issue
- Our team will review your request within 2–3 business days
- If approved, we will provide return instructions or issue a refund directly
Refund Processing
Approved refunds are processed within 5–10 business days back to your original payment method. You will receive an email confirmation once the refund has been issued.
Shipping Costs
If the return is due to our error (damaged, defective, or wrong item), we will cover all return shipping costs. If a return is accepted for other reasons, the customer is responsible for return shipping.
Non-Returnable Items
For hygiene and safety reasons, certain items such as grooming tools that have been used are non-returnable. Please contact us if you have questions about a specific product.
Contact Us
For all return and refund inquiries, please contact us at:
Email us at support@happytailspetworld.com
📧 support@happytailspetworld.com
🌐 happytailspetworld.com/pages/contact
Happy Tails Pet World — Because every pet deserves the best. 🐾