Privacy policy
PRIVACY POLICY
Last updated: May 1, 2026
At Happy Tails Pet World, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you shop with us.
1. Information We Collect
We may collect the following information when you place an order or browse our store:
- Name, email address, phone number
- Shipping and billing address
- Order details and purchase history
- Payment information (processed securely — we never store card details)
- Device type, IP address, and browsing behavior (via cookies and analytics)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our store and product offerings
- Send marketing emails (only if you opt in)
- Prevent fraud and unauthorized activity
3. Sharing Your Information
We only share your information when necessary to operate our business. This includes:
- Fulfillment partners and suppliers (to ship your order)
- Shipping carriers (to deliver your order)
- Shopify (our store platform)
- Payment processors (to process your payment)
We never sell or rent your personal information to third parties.
4. Cookies & Tracking
We use cookies and analytics tools including Shopify Analytics to understand how customers use our store. These help us improve your shopping experience and measure performance.
We also use the TikTok Pixel, a tracking technology provided by TikTok Inc., to measure the effectiveness of our TikTok advertising campaigns. The TikTok Pixel may collect information such as your IP address, device identifiers, and browsing behavior on our store. This data is used solely for ad performance measurement and targeted advertising. You can opt out of TikTok's interest-based advertising by visiting TikTok's privacy settings or your device's ad settings.
You can disable cookies in your browser settings at any time.
5. Your Rights (California Residents — CCPA)
If you are a California resident, you have the right to:
- Request access to the personal data we hold about you
- Request deletion of your personal data
- opt out of data sharing for advertising purposes
- Know what categories of data we collect
To exercise these rights, email us at: sales@happytailspetworld.com
6. Data Security
We use industry-standard security measures to protect your information including encrypted data transmission and secure servers. No online system is 100% secure, but we take every reasonable step to keep your data safe.
7. Data Retention
We retain your information only as long as necessary to fulfill orders, provide support, and meet legal requirements. Typical retention period is 12–24 months.
8. Children's Privacy
We do not knowingly collect personal information from children under 13. If we discover such data has been collected, it will be deleted immediately.
9. Changes to This Policy
We may update this Privacy Policy at any time. Changes take effect immediately upon posting. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: admin@happytailspetworld.com
Website: https://happytailspetworld.com/pages/contact-us
Business address: 14260 Murcott Blossom Blvd, Winter Garden, FL 34787, United States
We respond to all inquiries within 24–48 business hours.